Flex Manager
21219 interim professionals
21219 professionals

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03/2008 until today Voice Web One AG
Key Account Manager Germany, Austria, Switzerland
Consulting
TK & IT Distribution

Position at the Bertelsmann Arvato AG

04/2007 – 02/2008
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CEO of T & F Import

06/2002 - 07/2003
Import of textiles from Asia Bangkok, Thailand Singapore

Civil Service

08/2001 - 05/2002
Pro Seniore, Mutterstadt, Germany


Qualification Profile

Key Account Management
• European sales management for language automation, language portals for banks, airports, large businesses, public administrations, sales persons, TV channels, Call centers, media cooperations
• Turn over responsibilities > 1,5 million € p.a.
• Value-added service
• Telecommunication (language and data services)
• VPN, Virtual ACD, Audiotex, IVR
• Proposal preparation and proposal tracking
• Contract negotiations
• Steering and control of management goals
• Acquisition of new customers (Hunting)
• Supervision and expansion of existing customers (Farming)
• Development of marketing material
• Planning and execution of workshops and presentations
• Attendance of trade shows and customer events
• Sales solutions with analysis of customer needs
• Project responsibility of individual product placing
• Market observation and competitor assessment
• Carrying out of telephone promotion and mailing
• Acquiring of promotional partners
• Development of internet presentations

Sales Manager
• Responsibility for up to 17 sales persons
• Leadership experience of 3 sales groups
• Turnover responsibilities up to 3 million € p.a.
• Sales coaching
• Telephone training
• Hiring interviews
• Development of sales pitch
• Evaluation of data
• Meetings and product coaching
• Vocational adjustment
• Marketing control

Sales Management Seminars of the Bertelsmann Academy

Arrangement of Employee Coaching
• Individual treatment of employees
• Sales trainings and seminars
• Arrangement of role plays
• Feedback rules
• Making use of training contents
• Setting of goals according to qualification

Hiring Interviews
• Execution of recruitment processes
• Hiring Interviews
• Competence models
• S-H-E technology
• Business presentations

Coaching of Team Leaders
• Recognition of potentials
• Coaching of team leaders

Arrangement of Supervision Days
• Arrangement of action plans
• Analysis of sales pitches
• Feedback

Evaluation of Data
• Important data records for sales
• Sales pitches per day
• Increasing of productivity
• Reduction of quality lacks
• Analysis of sales problems

Recruitment and Team Building
• Trainings through headhunters
• Direct approach
• Coaching of employees

Coaching through Conversations
• Improvement conversations
• Problem conversations
• Qualification conversations
• Goal setting conversations

Sales Achievements
• 2008: acquiring of Key Accounts, for example Fraport AG, Airport Stuttgart, Barclays Bank, Netto, Giga TV, Teldafax, Bertelsmann AG , Questico AG, Pro7, Sat1, RTL 2

• 2007: MCI competition, already fulfilled in October

• 2007: repeatedly best sales manager of the month, Germany

• 2006: repeatedly best sales manager of the month, Germany

• 2005: 3rd place in the most successful team leader in Europe

• 2003: SCI competition, goal achievement 110%

• 2003: 23rd place of approx. 1450 sales persons (yearly turn over)

• Goal achievement 2006: 148%

• Goal achievement 2007: 124%

• Goal achievement 2008: 126%



Ausbildungen

08/1998 - 04/2001 Commercial High School, Ludwigshafen

08/1992 - 07/1998 Paul von Denis High School, Schifferstadt

08/1989 - 07/1992 Carl-Bosch Primary School, Limburgerhof


Kernkompetenzen

Vertrieb

Sprachen

• German, native
• English, fluent
• Spanish, basic knowledge
• Latin, basic knowledge


Sonstiges

Computer Literacy

• Excel, very good
• Word, very good
• Power Point, very good
• HC3, BIS, VoiceTec

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Suchresultate

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